Questions and answers

How to compare products between them?

1) Select an item to compare and go in "List"

2) For each item you want to compare, you click "+ Compare" which will turn into "- Compare"

3) Repeat the previous point for each items to compare

4) Lorque you have selected all your items, click "Compare ()"

5) A comparison table appears with the items you have selected

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How to arrive at the payment ?

1) Go to your shopping cart and complete all fields as you go.

2) In step 1, you have the overview of your order, that is to say the items put in your shopping cart. Already check the articles, the quantity or quantities indicated, and depending on the article, the color or colors chosen. Click on "Go to the next step"

3) In step 2, this is the step to create your customer account. You must complete all the information allowing you to be identified (name, address, email, etc.) This step is very important to allow you to create an account and to be able to reconnect to your customer account. welcome your order. Then click on "Go to the next step" On the other hand, if you are already connected to your customer account, you go from step 1 to step 3 directly.

4) Step 3 is the step to manage (create, correct, modify) if necessary your billing and delivery address. This step allows you to check that your order will be delivered and invoiced to the correct address. It is also here (if you wish, as an option) that you can leave a short message for your order. For example: not deliver on Monday, deliver from .... (date), ...., can you please write a little word "...." on my gift, gift wrap such item only or several items (to be specified) together, ... Then click on "Go to the next step"

5) In step 4, it is the step of choosing the delivery. You choose the mode of delivery. Currently we only work with Bpost. For certain packages that are too heavy, outside the delivery area or for collection in store, please contact us, we will find an alternative solution for you. It is also at this stage that you can choose to obtain free gift wrapping. If you check this option, each item will be individually gift wrapped. If you do not want individual packaging for each item, please specify this in step 3. It is also here that you must accept the conditions of sale (read and tick), otherwise you will not be able to access the next step. Then click on "Go to the next step"

6) Step 5 is the payment step. You can check your order one last time. If an error persists, you can always roll back. To access the payment, you have 2 possibilities below the total of your order: a) Either click on the "Complete order" box b) Either click on the box "Pay with Hipay (secure payment Visa Mastercard and European solutions)"

7) You arrive at the last step on the secure payment page. Never communicate your codes and password over the phone. None of our employees will ever ask you for them.

8) Payment executed, we process and ship your order as quickly as possible.

If you have a problem during one of the steps or you are unable to pay via our online sales store.So, do not hesitate to contact us by phone (French) or by email (answer in the language of your email)

As a last resort or if you are in difficulty on our site and you prefer, we will offer to send you an invoice for your order by email or by post for payment via secure bank transfer.

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Do I have to create a Hipay account to buy on your site ?

NO, you do not have to create a Hipay account to make a purchase on our online sales site.

We work with the Hipay platform to guarantee transaction security and also offer different payment options depending on the customer's country. It is up to you to choose at the time of the last step of your order the payment method you prefer.

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